Support

Support

Keyseries can reduce an incredible burden off your team by supporting all aspects of your Workday Operations. Our experts can provide you with trouble shooting help on a short-term basis to iron out some kinks that may happen immediately after implementation. However, we also possess the personnel and experience to serve as an extension of your team by providing regular, long-term support for your ongoing workday operations. This way, you’re able to rely on the expertise of our IT team, without increasing your headcount. Absence management and time tracking, payroll, Workday integrations, Web Services, and package integrations are just a few of the support services we can provide you with the ultimately maximize your return of investment.

Our Support Services include

  • Core HCM and business process optimization
  • Absence management and time tracking
  • Benefits including open enrollment
  • Payrolls
  • Recruitment and onboarding
  • Talent and performance management
  • Advanced compensation-merit, bonus and stock
  • Documentation of Workday configuration
  • Small / Medium enhancements – Looking for mid-sized project to knock off enhancements? We could help you too!

Success Portfolio

CHALLENGE

Republic Services decided to switch their HR and Payroll systems from Lawson to Workday cloud-based ERP system and assigned to build integrations with external system

SOLUTION

All the integrations are custom build. So, the integrations are built from the scratch and used various features such as business processes, integration launch parameters, STUDIO components, XML, XSLT scripting etc. We have used Java as the backend programming language through which we have implemented HashMap’s, evaluate expressions etc. As we had proper planning on the project implementation, all the integrations built by Keyseries went live within the due date.

CHALLENGE

The task was to help them set right their workday system and restructure the system as per their new business needs. Keyseries to get involved in couple of complex workday project implantations – updating the time tracking project codes in the system, enhancement of concur integration and build the two new complex integrations for their new benefit provider.

SOLUTION

Keyseries already has expertise on implementation of such kind of complex projects we came up with the following solutions. In order to mass update, the time tracking project codes we have used “Put Project codes” webservice. Secondly, we have an existing integration with a vendor called Concur. They have recently updated their integration. So, Keyseries had to extensively work with concur, gathered the new requirements and updated the integration accordingly.